Refund Policy

Last updated: 10 October 2026

This policy applies to individuals who pay for a check through this website. It forms part of our Terms and Conditions. Organisations that book checks for their staff are invoiced, and are covered by section 16 of the terms and their agreement with us.

The short version

All fees are non-refundable. Our service starts as soon as your payment is confirmed, when we issue your PIN. Please be sure you need the check, and that it is the right one, before you pay.

What you pay for

The total you pay has three parts, shown before you pay and on your receipt:

• AccessNI's fee, which we pass on at cost when your application is submitted
• our service fee
• VAT on our service fee

No refunds

We do not refund any part of the total, including where you:

• change your mind or no longer need the check
• do not start or do not complete your application on nidirect
• gave incorrect or incomplete information, or uploaded documents AccessNI will not accept
• chose a check that turns out not to be the one your employer wanted
• have a role that turns out not to be eligible for the check you paid for
• are unhappy with what your certificate says or with how long AccessNI or the police took

The same applies where AccessNI withdraws or rejects an application that has been submitted to it.

If you are not sure which check you need, use “Start a check” and answer the questions first, or ask us before paying.

Your 14-day right to cancel

You normally have 14 days to cancel a service bought online. When you pay, you ask us to start straight away and acknowledge that you lose that right once the service has been carried out. We treat the service as carried out when we issue your PIN, which is as soon as your payment is confirmed.

Failed or reversed payments

If your bank payment fails or is later reversed, your check is not paid for. We may stop work on your application until it is paid.

If something has gone wrong

If you believe you have been charged in error, or that we have not provided the service, email info@accesscg.co.uk with your name, the email address you used and the ACG reference from your receipt. We look into every case under our complaints procedure.

Nothing in this policy affects your legal rights as a consumer.